Of course they will probably explain as a mistake (I am sure that everybody who cancelled their subscription will have same procedure). 20 days before my expiring my subscription they send me invoice that I will be charged for next year. We've checked your email address and found that the auto-renewal feature for your subscription was already canceled. Your order will expire at the end of its validation period."ģ. Finally, I found it and wrote Email and they confirmed that is my subscription canceled (April 8, 2018) "Hello, Thank you for contacting AVAST Software.
All directions lead to the knowledge base. They don't have ticket system, Finding support and asking a question is tricky and complicated. Now I need to go to support and ask for cancellation. They don't have auto-renewal settings in my avast account, which is against law. Avast uses technic - make it complicated until guy give up.ġ.
It was 4 years ago in golden time of autorenewal cheating. And after I called them they just ignored my call and continue to charge me without sending to Email.
Comcast, for example don't send any email, you need to call them to cancel subscription. Few companies tried to cheat me with autorenewal (Comcast, Grengeeks web hosting.).
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